Pickleball Escapes – Privacy Policy
Last updated: June 2025
At Pickleball Escapes, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Notice outlines how we collect, use, and protect your information when you visit our website or use our services.
Summary of Key Points
1. Who We Are
Pickleball Escapes is a UK-based company offering bespoke travel and pickleball coaching holidays.
Our website address is: www.pickleballescapes.com.
For the purposes of data protection and information sharing law, we are the “data controller” of any personal information you provide to us.
2. What Information We Collect
We may collect and process the following types of your personal data/information that you provide to us when you express interest in or book onto one of our Pickleball Escapes trips:
- Identity Data: Name, date of birth, gender.
- Contact Data: Email address, telephone number, address.
- Booking Information: Travel preferences, accommodation details, medical or dietary needs relevant to your trip.
- Payment Data: Billing address and limited payment details (we use third-party processors for secure transactions).
- Technical Data: IP address, browser type, and website usage through cookies (please see our Cookie Policy).
- We do not collect or process your information for third parties.
3. How We Use Your Information
We use your data to:
- Process bookings and provide our services.
- Communicate with you – to respond to you in relation to enquiries/support for your enquiry or bookings, request feedback and for marketing and promotional purposes.
- Send you relevant updates, newsletters, and marketing (unless you have opted out).
- Improve our website, services, and guest experience.
- Comply with our legal obligations.
4. Legal Basis for Processing
We rely on the following legal bases for processing your data:
Contract: To fulfil our agreement with you (e.g. booking and managing your pickleball escapes trip).
Consent: Where you’ve agreed to receive marketing communications.
Legal Obligation: To comply with applicable laws.
Legitimate Interests: To improve our services to guests and to protect against fraud.
5. Sharing Your Information
We only share your data when necessary and with trusted third parties such as:
- Accommodation providers and other venue or travel partners.
- Payment processors and booking systems.
- Our professional advisers (e.g. accountants, legal advisors).
- Regulatory bodies if required by law.
- We do not sell your data to third parties.
6. International Data Transfers
If we need to transfer your personal data outside the UK or EEA (e.g. to overseas vendors or partners to deliver your pickleball escape trip), we ensure it is protected by appropriate safeguards in line with UK data protection laws.
7. How We Protect Your Data
We take security seriously. We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.
8. How Long We Keep Your Data
We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements and if you are a repeat guest.
9. Your Data Rights
You have the right to:
- Access your data.
- Request correction or deletion.
- Object to processing or request restriction.
- Withdraw consent (where applicable).
- Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
- To exercise any of your rights, contact us at: info@sbpickleballescapes.co.uk
10. What’s App Groups
By joining an Pickleball Escapes WhatsApp group, you are consenting to share your phone number with other group members.
As part of our escape services, we may invite you to join a WhatsApp group with other escape guests for communication and coordination purposes. Before joining or agreeing to join these groups, please note that:
- When you join a WhatsApp group, your phone number and profile information (as set in WhatsApp) will be visible to all other members of that group.
- By clicking ‘Join Group’, you are providing your explicit consent to share this data with the other group members.
- Pickleball Escapes acts solely as an intermediary in providing the group link and is not responsible for any content, media, or personal data shared within the group.
- Joining is entirely voluntary and must be actioned by you.
If you do not wish to share your phone number with others, please do not join the WhatsApp group. You may contact us by email for alternative communication options on info@sbpickleballescapes.co.uk
Cookie Policy
Last updated: June 2025
This Cookie Policy explains how Pickleball Escapes uses cookies and similar technologies when you visit our website:www.pickleballescapes.co.uk
By continuing to browse or use our website, you agree to our use of cookies as described below.
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences and improve your experience. Some cookies are essential, while others help us analyse how visitors use the site.
2. Types of Cookies We Use
We use the following categories of cookies:
Strictly Necessary Cookies
These cookies are essential for the website to function properly. They allow you to navigate the site and use key features, such as making bookings or accessing secure areas. Example:
- Remembering items in your pickleball escapes booking or enquiry form.
- Performance & Analytics Cookies
These cookies collect anonymous data about how visitors use our site. They help us understand traffic patterns and improve our website’s performance.
Example:
- Google Analytics cookies to track visitor numbers and behaviour.
- Functionality Cookies
These cookies remember choices you make (like your language or region) to provide enhanced, personalised features.
Example:
- Remembering your preferences for future visits.
- Marketing & Advertising Cookies
We may use these to deliver relevant ads to you and measure the effectiveness of our campaigns. These cookies may be set by us or third-party providers.
4. Third-Party Cookies
Some cookies may be set by third-party services we use on our site (e.g. social media plugins, booking systems, analytics tools). These third parties may collect data in accordance with their own privacy policies.
5. Updates to This Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.
6. Contact Us
If you have any questions about our use of cookies, please contact: info@sbpickleballescapes.co.uk
© Pickleball Escapes [2025]. All rights reserved.
Registered office address
The Courtyard Shoreham Rd, Upper Beeding, Steyning, West Sussex, United Kingdom, BN44 3TN